The Pastoral Care of Tertiary and International Learners Code of Practice 2021 (the Code) sets out Te Heru Māpara role and responsibilities in ensuring the wellbeing and safety of learners. The Code came into effect in January 2022 and builds on and replaces the previous Codes.
An English version of the code is available at:
| nzqa_pastoral-care-code-of-practice_english.pdf |
A Te Reo Māori version of the code is available at
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Te Heru Māpara Pastoral Care Code of Practice and Procedures
Complaints about Te Heru Māpara Compliance with the Code
The Code details a pathway for learners/clients to raise concerns about Te Heru Māpara compliance with the Code. In the first instance, learners/clients are expected to raise their concerns directly with Te Heru Māpara through the complaints procedures process at:
Te Heru Māpara Review of the Code
As a requirement of the Code, Te Heru Māpara will undertake periodic reviews to assess how well it is meeting the code's outcomes. Copies of the self-review are available by clicking the link below.
